easy peasy — handled with maya
Because most items are customized with love, we do not accept change-of-mind returns — but if there's ever a quality issue, we've got you completely covered.
Reach us within 48 hours of delivery with your order ID.
Send clear photos of the issue with a short description of the problem.
Our team reviews your case and guides you on the next steps — fast.
Returns are initiated only for verified quality issues such as defects, incorrect personalization details caused by us, or damage in transit.
We do not accept returns or exchanges for change of mind, incorrect size selection, or gifting preferences. Please review your order carefully before checkout.
Personalized and made-to-order items are final sale unless there is a verified quality issue.
A small, transparent timeline so you know what to expect.
Day 1
We receive your request and log your case with your order ID and photos provided.
Day 1–2
We assess the evidence you provided and verify whether the issue qualifies as a quality concern on our end.
Day 2–3
We contact you with a clear decision and the next steps — whether that's a replacement, credit, or further discussion.
Day 3–7
If approved, we dispatch your replacement or apply your store credit — and follow up to make sure you're happy.
Reach out within 48 hours of delivery and we’ll guide you through the next steps.